Privacy Policy

1. Who We Are

Catnip (“we”, “our”, “us”) operates catnip.in and shop.catnip.in. We are committed to protecting the personal information you share with us.

2. Information We Collect

We collect information you provide directly:

• Account data — name, email address, and profile picture obtained via Google Sign-In.
• Order data — contact number, shipping address, and payment references (we do not store card details; these are handled by Stripe and Razorpay).
• Cat profile data — names, photos, and health records you add for your cats.
• Usage data — pages visited, browser type, and device information collected automatically.

3. How We Use Your Information

• To process and fulfil your orders.
• To send order confirmations and shipping updates via email.
• To maintain your cat profiles and records.
• To improve our platform and prevent fraud or abuse.
• To send occasional product and feature announcements (you can unsubscribe at any time).

4. Sharing Your Information

We do not sell your personal data. We share information only with service providers necessary to operate Catnip:

• Stripe / Razorpay — to process payments. Their privacy policies govern how payment data is handled.
• AWS SES — to deliver transactional emails.
• Neon / Fly.io — for database hosting and infrastructure.

5. Cookies

We use strictly necessary cookies for authentication (session token) and your preferred locale. We do not use advertising or tracking cookies unless you opt in via Google Tag Manager.

6. Data Retention

We retain your account data for as long as your account is active. Order records are retained for seven years for legal and accounting purposes. You may request deletion of your account and personal data by contacting us.

7. Your Rights

Under India's Digital Personal Data Protection Act 2023, you have the right to access, correct, and erase your personal data, and to withdraw consent for processing. To exercise these rights, email us at privacy@catnip.in.

8. Security

We use HTTPS, encrypted databases, and follow industry best practices. Passwords are never stored — authentication is handled by Google OAuth. Payment card data is never transmitted to or stored on our servers.

9. Changes to This Policy

We may update this policy periodically. We will notify you of material changes by email or by posting a notice on the site.

10. Contact

Questions about this policy? Email privacy@catnip.in.